Phương pháp: OREO
- 01Opinion
- 02Reason
- 03Example
- 04Opinion
- 01I think good customer service really comes down to how staff handle difficult situations.
- 02Honestly, a company can have great products, but poor service still ruins the whole experience.
- 03That's mainly because customers tend to remember how they were treated more than what they actually bought.
- 04Also, when staff stay calm and patient, it often turns a tense situation into a positive one.
- 05For instance, I once complained about a faulty product, and the staff apologized right away and offered a replacement.
- 06That small gesture made me trust the brand again, even though the product itself had an issue.
- 07So in my opinion, the way a business responds to problems matters just as much as the quality of what it sells.