Phương pháp: Problem-Solution
- 01Acknowledge
- 02Restate Problem
- 03Solution
- 04Closing
- 01Hello, this is David from customer service returning your call regarding your recent flight.
- 02Thank you for your patience while we looked into this matter.
- 03I want to personally apologize for the inconvenience you experienced.
- 04As I understand it, your flight was delayed by over six hours due to a mechanical issue.
- 05This caused you to miss an important connecting flight and an event you had planned.