Phương pháp: Problem-Solution
- 01Acknowledge
- 02Restate Problem
- 03Solution
- 04Closing
- 01Hi, this is Sarah returning your call about the project deadline.
- 02I'm sorry for the delay in getting back to you.
- 03I understand that the report was supposed to be submitted yesterday, but our team hasn't finished it yet.
- 04I know this is causing problems for your side of the project.