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All/Flight Delay/Resolving a Flight Delay Complaint

Phương pháp: Problem-Solution

  1. 01
    Acknowledge
  2. 02
    Restate Problem
  3. 03
    Solution
  4. 04
    Closing
  1. 01Hello, this is David from customer service returning your call regarding your recent flight.
  2. 02Thank you for your patience while we looked into this matter.
  3. 03I want to personally apologize for the inconvenience you experienced.
  4. 04As I understand it, your flight was delayed by over six hours due to a mechanical issue.
  5. 05This caused you to miss an important connecting flight and an event you had planned.
  6. 06I completely understand how frustrating that must have been.
  7. 07To make up for this, we'd like to offer you a full refund on this ticket.
LEVEL 07 / 12
ContinueQuay lại level 06