Phương pháp: Problem-Solution
- 01Acknowledge
- 02Restate Problem
- 03Solution
- 04Closing
- 01Hello, this is David from customer service returning your call regarding your recent flight.
- 02Thank you for your patience while we looked into this matter.
- 03I want to personally apologize for the inconvenience you experienced.
- 04As I understand it, your flight was delayed by over six hours due to a mechanical issue.
- 05This caused you to miss an important connecting flight and an event you had planned.
- 06I completely understand how frustrating that must have been.
- 07To make up for this, we'd like to offer you a full refund on this ticket.
- 08In addition, we can provide a travel voucher valid for your next booking with us.
- 09We're also prioritizing your seat on the next available connecting flight at no extra cost.
- 10Again, I sincerely apologize for the disruption this caused to your travel plans.